LAST MODIFICATION: September 7th, 2018.
The Privacy Policy is part of the General Conditions governing the Website www.psicologiasexologiamallorca.com along with the Cookies Policy and the Legal Notice.
INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B. reserves the right to modify or adapt this Privacy Policy at all times. Therefore, we recommend you to check it every time you access the Website. In case that a user has registered on the website and access his/her account or profile, when accessing it, he/she will be informed if case of any substantial changes regarding the processing of their personal data.
Who is responsible for processing your data?
The data that is collected or provided voluntarily through the Website (either by browsing it or providing it through the contact forms), via email or by phone, will be collected and processed by The File Manager, whose data are indicated below:
INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B.
NIF: E-57914731
Address: 68-A San Miguel Street, 5th floor. Palma, 07002
Tel.: 871 512 446
Contact: info@psicologiasexologiamallorca.com
If, for any reason, you want to contact us regarding any matter related to the processing of your personal data or privacy (with our Data Protection Delegate), you can do so through any of the means indicated above.
What data do we collect through the Website?
By simply browsing the website, INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B. collects information related to:
- IP address.
- Browser version.
- Operating System.
- Duration of the visit or the website browsing.
The information that we handle will not be related to a specific user and will be stored in our databases, in order to perform statistical analyzes, improvements in the website, about our products and/or services and will help us improve our business strategy. The data will not be communicated to third parties.
User registration on the Website / Form submission
To access certain products and / or services, such as the appointment request, the user must complete a form. For this purpose, in the registration form, a series of personal data is requested. The data is necessary and mandatory to carry out such registration. In case of not providing this information, the registration will not be carried out.
Also, the navigation data will be associated with the user’s registration, identifying the same specific user who browses the Webpage. Thus, the offer of products and / or services can be customized.
The registration data of each user will be incorporated into the INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B. databases, together with the history of operations carried out, and will be stored until the registered user’s account is deleted. Once the account has been deleted, its information will be removed from our databases, and we will keep for ten years the data related to the transactions carried out, without accessing or altering them, in order to comply with the legally valid deadlines. The data not linked to the transactions will be kept, unless you withdraw your consent, in which case, it will be deleted immediately (always taking into account the legal deadlines).
The legal basis for the processing of your personal data is the execution of a contract between the parties.
Regarding the electronical submission of communications and promotions and the response to the information request, the legitimacy of the treatment is the consent of the affected party.
The purposes of the data treatment will be the following:
- Manage your access to the Webpage.
- Manage the purchase of products and / or services placed at your disposal through the Website.
- Keep you informed about the processing status of your requests, purchases and / or reservations.
- Answer your information request.
- Manage all the utilities and / or services that the user’s platform offers.
Thus, we inform you that you can receive communications via email and / or by telephone, in order to inform you of possible incidents, errors, problems and / or status of your requests.
Regarding commercial communications, the consent of the user will be requested during the registration. To this effect, the user may revoke the given consent by contacting INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B., using the means indicated above. In any case, in each commercial communication, you will be able to unsubscribe, either through a link and / or email address.
If you are in one of the following groups, check the drop-down information:
+ Web or email contacts
For what purposes are we going to process your personal data?
- Answer your questions, applications or requests.
- Manage the requested service, answer your application, or process your request.
- Information through electronic means, related with your request.
- Commercial or event information through electronic means provided there is an express authorization.
What is the legitimacy for the processing of your data?
Acceptance and consent of the interested party: In those cases where it is necessary to fill in a form and click on the submit button to make a request, its implementation will necessarily imply that you have been informed and have expressly granted your consent about the content of the attached clause to the form or acceptance of the privacy policy.
All our forms have a checkbox with the following formula, in order to send the information: “□ I have read and accept the Privacy Policy.”
+ Patients
For what purposes are we going to process your personal data?
- Manage the contractual relationship and the provision of the requested health services.
- Treatment of patient health data, including those provided directly and voluntarily, which allow monitoring the patient’s evolution during the provision of the service.
- Perform all administrative, fiscal and accounting procedures necessary to comply with our contractual commitments and fiscal and accounting obligations.
- Manage the payment in the bank account indicated for that purpose and, as long as the relations between both parties continue, through the receipts corresponding to the payment of the services provided.
What is the legitimacy for the processing of your data?
The legal basis is your consent and the execution of a contract.
+ Clients
For what purposes are we going to process your personal data?
- Preparation of the budget and its follow-up through communications between both parties.
- Information through electronic means, related with your request.
- Commercial or event information through electronic means provided there is express authorization.
- Manage administrative, communications and logistics services performed by the responsible person or center.
- Perform the corresponding transactions.
- Billing and tax declaration.
- Control and recovery procedures.
What is the legitimacy for the processing of your data?
The legal basis is your consent and the execution of a contract.
+ Suppliers
For what purposes are we going to process your personal data?
- Information through electronic means, concerning your request.
- Commercial or event information through electronic means provided there is express authorization.
- Manage administrative, communication and logistics services performed by the responsible person or center.
- Perform the corresponding transactions.
- Billing and tax declaration.
- Control and recovery procedures.
What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or your consent by contacting or offering us your products through any means.
+ Social media contacts
For what purposes are we going to process your personal data?
- Answer your questions, applications or requests.
- Manage the requested service, answer or process your request.
- Build a relationship with you and create a community of followers.
What is the legitimacy for the treatment of your data?
Acceptance of a contractual relationship in the corresponding social network environment, and in accordance with its Privacy Policies:
Facebook http://www.facebook.com/policy.php?ref=pf
Twitter http://twitter.com/privacy
How long will we keep personal data?
We can only consult or delete your data in a restricted way by having a specific profile. We will treat them as long as you follow us, being our friend or click “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.
+ Jobseekers
For what purposes are we going to process your personal data?
- Organization of selection processes for hiring employees.
- Summon you for job interviews and evaluate your candidacy.
- If you have given us your consent, we may transfer it to collaborating or related entities, with the sole purpose of helping you find employment.
What is the legitimacy for the treatment of your data?
The legal basis is your unequivocal consent, by giving us your CV and receiving and signing information related to the data processing that we are going to carry out.
How long will we keep personal data?
The curriculum will be stored for a period of one year, after which, if we have not contacted you, it will be deleted.
+ Human Resources
For what purposes are we going to process your personal data?
- Management of the employment relationship and the worker’s file.
- Perform all administrative, fiscal and accounting procedures necessary to comply with our contractual commitments, obligations regarding labor regulations, Social Security, prevention of occupational, fiscal and accounting risks.
- Payroll management through a financial entity.
- Time control through the fingerprint / card access control system (if necessary).
- Management of collective insurances / pension plans of the entity.
- Carry out both bonus and non-bonus training activities.
What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the execution of your employment contract, the compliance with relevant legal obligations and the consent of the interested party.
Do we include third parties personal data?
No. As a general rule we only treat the data provided by its owners. If you provide us with data from third parties, you must previously inform them and request their consent, or else you exempt us from any responsibility for breach of this requirement.
And minors data?
We do not process data of children under 14 years, therefore, refrain from providing them if you are not that age.
Will we make communications by electronic means?
- They will only be made to manage your request, if it is one of the means of contact you have provided us.
- If we make commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal, according to the state of the technology, to avoid loss, misuse, alteration, unauthorized access and theft of Personal Data.
To what extent will decision making be automated?
INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B. does not use fully automated decision-making processes to establish, develop or end a contractual relationship with the user. In the event that we use these processes in a particular case, we will keep you informed and communicate your rights in this regard if prescribed by law.
Will profiling take place?
In order to be able to offer you products and / or services according to your interests and improve your user experience, we can develop a “business profile” based on the information provided. However, automated decisions will not be made based on that profile.
To which recipients will your data be communicated?
To the Companies that constitute INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B.
Your data will not be transferred to third parties, except by legal obligation. Specifically, they will be communicated to the State Agency of Tax Administration and to banks and financial entities for the collection of the service provided or product purchased, as well to those responsible for the necessary treatment for the agreement execution.
In case of purchase or payment, if you choose an application, web, platform, bank card, or some other online service, your data will be transferred to that platform or treated in their environment, always with maximum security.
In the event that you have given us your consent for the treatment of your name, images and other information related to the activity of INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B., they will be disclosed in the different social networks and website of INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B.
International transfers.
If international data transfers are required by INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B., they will only be carried out to entities under the authorization of the US-European Union Privacy Shield agreement (more information: https://www.privacyshield.gov/welcome), to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements set forth in the current data protection regulations, such as the European Regulation, or when there is a legal authorization to make the international transfer.
What Rights do you have?
- To know if we are processing your data or not.
- To access your personal data.
- To request the rectification of your data if they are inaccurate.
- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the granted consent.
- To request the limitation of your data processing, in some cases, in which case we will only keep them in accordance with current regulations.
- To carry your data. These will be provided to you in a structured format of common usage or mechanical reading. If you prefer, we can send them to the person you designate. This is only valid in certain cases.
- To file a complaint before the Spanish Agency for Data Protection, if you believe that we have not treated you correctly.
- To revoke consent for any data treatment for which you have consented, at any time.
- If you modify any data, please let us know to keep them updated.
Do you want a form for the exercise of Rights?
- We have forms for the exercise of your rights, you can ask us by email or if you prefer, you can use the forms prepared by the Spanish Agency for Data Protection or third parties.
- These forms must be electronically signed or accompanied by a photocopy of the ID card.
- If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.
- Forms can be submitted in person, sent by letter or by mail to the Responsible’s address at the beginning of this text.
- You have the right to file a complaint before the Spanish Agency for Data Protection, in the event that you consider that the request for your rights has not been adequately addressed.
The maximum period to resolve by INSTITUTO PSICOLOGÍA-SEXOLOGÍA MALLORCA C.B. is one month from the receipt of your request.
You have the right to revoke your consent at any time for any of the data processing for which you granted it.
Do we treat cookies?
If we use other type of unnecessary cookies, you can consult the Cookies Policy in the corresponding link from home page of our website.
How long will we keep your personal data?
- Your personal data will be kept as long as you remain linked to us.
- Once you disassociate, the personal data processed for each purpose will be kept for the legally established deadlines, including the period of time in which a judge or court may require them according to the statute of limitations for legal actions.
- The data processed will be maintained as long as the aforementioned legal deadlines do not expire. If there is a legal maintenance obligation or no legal deadline, the data will be maintained until the interested party requests its deletion or revokes the granted consent.
- We will keep all the information and communications related to your purchase or the provision of our service, until the guarantees of the products or services last, in order to attend possible claims.
